1.1 You may only make requests by telephone, e-mail or through the Site, once you have been accepted as a Member.

1.2 SKYHIGH.VIP will provide both the services described on the Site (from time to time) and concierge services at your request – that is you may request SKYHIGH.VIP to provide or arrange any lawful, proper and moral personal service in relation to any personal needs or desires (including, without limitation, provision of information, access to events, activities and venues, and personal goods and services) (the “Services”).

1.3 SKYHIGH.VIP reserves the right to withdraw any of these Services and/or to refuse to supply the Services requested.

1.4 If SKYHIGH.VIP is unable to deal with any request, it will inform you as soon as reasonably practicable.

1.5 Suppliers are responsible for providing you with the services, products and benefits you select. SKYHIGH.VIP will communicate with Suppliers on your behalf unless it is more appropriate for you to contact the Supplier directly.

1.6 Suppliers may impose their own terms and conditions and you are required to comply with these.

1.7 When ordering a product or service or accessing a benefit, you may be required to provide your Payment Card details. If you request and authorize SKYHIGH.VIP to use your Payment Card in order to pay a Supplier for products or services, you acknowledge and agree that SKYHIGH.VIP shall have no liability in respect of or be responsible in any way whatsoever in respect of the use of your Payment Card provided that SKYHIGH.VIP acts in accordance with the instructions issued by you in relation thereto.

1.8 You undertake that all details you provide to us for the purpose of booking, ordering or purchasing products or services are correct, that the Payment Card you are using is your own and that there are sufficient funds to cover the cost of the product or the service.

1.9 From time to time the procurement or provision of certain services, products or benefits may incur a SKYHIGH.VIP handling charge (of which you will be notified) – in these cases you hereby authorize SKYHIGH.VIP to debit your Payment Card with any such handling charges.

1.10 SKYHIGH.VIP may at your order purchase goods or services on your behalf. In the event that it acts as a credit agent in this regard, you hereby authorize SKYHIGH.VIP to deduct the credit sum from your Payment Card within 30 days of the payment date. In the event that SKYHIGH.VIP pays for the goods or services in cash goods or services by credit card, it shall be entitled to add any applicable credit card charges to the sum deducted from your Payment Card.

1.11 Unless otherwise agreed by the Supplier, you shall not be entitled to cancel any services requested where, on your instructions, performance has already begun.

1.12. Telephone calls to SKYHIGH.VIP may be monitored or recorded for training and quality control purposes.